ORIGIN Onboarding Tests
Act 01, Who we are Section 07 of 13

The OS Team is where a signed client becomes delivered work. It is the largest team, and most of ORIGIN's daily life happens inside it.

4Functions in the OS Team
4Things PMO owns
3Practices inside Delivery
Open the engine
Three people in conversation by an office window, from the ORIGIN real estate company profile
Part 1

The OS Team, the engine

The OS Team is the engine of ORIGIN. It turns what the Growth Team wins into results for the client, and it keeps the company itself running. Its colour is yellow.

Its four functions

FunctionIts roleWhat it does
PMOThe heartLeads every engagement, our word for a piece of work with a client, and answers for the client's satisfaction
DeliveryThe expertsDoes the craft: strategy, brand and technology
People & CultureThe keepers of the cultureBrings the right people in and helps them grow
LegalThe shieldReviews every contract before it is signed

The two you will meet in your first week

People & CultureWelcomes you, walks you through the Code, our code of conduct, gives you your accounts and access, schedules your reviews, and confirms your probation, the trial period at the start of your contract.
LegalYou may never see it, and it protects you every day. No contract, with a client or a supplier, reaches a signature without passing through it.

Every ORIGIN login is protected by two factor authentication, a second check when you sign in.

Why "engine"

An engine is judged by one thing: does it turn fuel into movement, reliably? Ours turns an opportunity into a satisfied client, on time and to our standard.

A client messages you directly, asking whether a deadline can move. Who does that go to?

A client, a deadline or a piece of work goes to your Team Lead, the person who leads that client's engagement. Your contract and your leave go to People & Culture.

Remember

The OS Team is the engine: it turns signed work into satisfied clients.

Part 2

PMO, the heart, and Delivery, the experts

PMO, the heart

PMO is the project management office. It is the heart of ORIGIN because everything a client feels passes through it. Team Leads sit in PMO. A Team Lead is the one person responsible for a client's engagement from start to finish.

PMO owns four things:

CSATShort for client satisfaction, which we review with every client each month.
Delivery qualityNothing reaches a client without meeting our standard.
CollectionMaking sure the work we delivered is paid for.
Customer successKeeping clients, and growing the work with them.

Delivery, the experts

Delivery holds our three practices: Strategy, Brand and Technology. Its people are our subject matter experts, each with deep knowledge of one craft. They are the reason we win awards, more than 50 so far, including Agency of the year.

We say that with pride and we use it as proof. We never lead with it, because awards are a result of the work, not the reason to hire us.

How they work together

PMODelivery
OwnsThe client, the timeline, the promiseThe craft and its quality
Asks"Is the client getting what we agreed, on time?""Is this the best answer to the problem?"
You go to them forPriorities, deadlines, anything about the clientExpertise, review, how to do it well

They meet in the POD, the team formed around one client. Act 03 explains the POD.

When a client asks for something extra, Delivery knows how to do it. PMO decides whether it is inside what the client agreed to buy, which we call the scope.

A client asks you, the designer, to "quickly add one more page". What do you do?

Your Team Lead sits in PMO, and PMO decides.

Remember

PMO keeps the promise. Delivery makes the work worth the promise.

Your part

Before you move on

Three questions before you move on. Type your answer, send it, then check it.

Your answers stay on this device.

1Name the four functions of the OS Team.

The answerPMO, Delivery, People & Culture and Legal.

2What four things does PMO own?

The answerCSAT, delivery quality, collection and customer success.

3A client asks you for something extra. Who decides?

The answerYour Team Lead. PMO decides what is inside the scope.

Answer all three and this section is yours.
ORIGIN

Signed work, satisfied clients.

Next: the Cashflow Team, the lifeline.

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