How a client pays is agreed before work begins, and it protects both sides. Know our terms, and the few contract points every team member should understand.
Our payment terms
This protects the client before anything. An engagement that is funded gets a committed team and an unbroken timeline. It protects ORIGIN too, because experts and suppliers are paid as the work happens.
The payment schedule is part of the proposal the client signs. It is not a favour, and it is not reopened later to keep a client comfortable.
A client asks to "skip the down payment this once, we always pay". What do you do?
Do not answer it yourself.
A client asks to "skip the down payment this once, we always pay". Do not answer it yourself. Thank them, and take it to your Team Lead the same day.
What we can shape with a client
The phasing of the scope, such as starting with an audit.
Delivery dates, within what quality allows.
Who from their side attends which meeting.
What we do not trade away
Our three levels of governance, from Act 03.
Our quality standards.
The recording of every meeting.
Aim for half up front on service work and six months in advance on retainers. The schedule is part of the deal.
Four contract points to know
A contract of small value is ready to be signed. Who signs it?
Legal reviews it first, and the CEO signs.
The CEO signs every contract. There are no exceptions and no minimum value.
Before you move on
Three questions before you move on. Type your answer, send it, then check it.
Your answers stay on this device.1What payment terms do we aim for?
The answerA 50% down payment on service work, and six months paid in advance on retainers.
2A client asks to skip the down payment "this once". What do you do?
The answerDo not answer it yourself. Thank them, and take it to your Team Lead the same day.
3When does the client own the deliverables?
The answerOnce everything is paid. ORIGIN keeps its own methods and frameworks.
The schedule is part of the deal.
Next: the CRM is the record.