Three teams, four markets, and the decisions that are never yours alone
Acts 01 to 05 taught you what ORIGIN sells and how to sell it. This act teaches you how the company runs while you sell it. You will meet all of it in your first week, so read this section before you ask anyone a question that already has an answer.
Three teams, never departments
ORIGIN organises as three teams. The word is team, in every internal and external sentence. There are no departments here, and the labels BD and Sales are retired as team names.
- Growth Team. Owns the pipeline: qualification, discovery, proposals and closing. Every member owns both inbound and outbound for their own pipeline.
- OS Team. Owns delivery: the client engagements, the Team Leads, the delivery units, client satisfaction and the service levels.
- Cashflow Team. Owns the money: invoicing, payables, the cash position, payroll and reporting.
Source: Register tab 1 row 27; tab 5 rows 17 and 18; tab 3 row 17
The boundary between Growth and OS matters more than any other line in the company. The Growth Team does not own renewals, upsells, onboarding or delivery. Those sit with OS. If you are on Growth and a client asks you to change a deliverable, you route it, you do not answer it.
Source: Register tab 5 row 17
Each team carries a colour, used consistently in apps, org charts, dashboards and indicators. Leadership is purple, Growth is mint, Cashflow is pink, OS is yellow.
Source: Register tab 15 row 7
How the markets work
ORIGIN runs four operating entities and each one has a job. Learn the job, not just the address.
| Market | Its job |
|---|---|
| Lebanon | The central kitchen and the headquarters. Every delivery team reports from here: Strategy, Brand and Technology. |
| KSA | The primary market and the frontline. Most revenue comes from here. |
| UAE | Secondary frontline. Consultancy partnerships and government work, and the billing vehicle for the first stage of UK expansion. |
| Bahrain | Secondary backoffice: finance, admin and light Growth work. |
Source: Register tab 1 rows 8 and 28
Frontlines sell, the kitchen delivers, the backoffice supports. The company runs on Riyadh time, UTC plus three, whichever entity pays you.
Source: Register tab 1 row 28; tab 8 row 3
Who you ask for what
Before anything leaves ORIGIN it passes a named person. Learn these four routes on day one.
| If the work is | It is approved by |
|---|---|
| Strategy | Marwan Arban |
| Branding and design | Michel Matta |
| Copywriting | Omran Alhalabi |
| Technology | Marwan Arban, or Michel Matta where it is design related |
Source: Register tab 6 row 12
Four more routes come up in your first month, and each one has a fixed owner.
- An expense. Pre-approve it as a subtask to your line manager in your own Expenses project, then the Head of Finance approves it and the receipt goes up within forty eight hours. No pre-approval and no receipt means no reimbursement.
- A deadline change. Your line manager approves it on Asana, and the request goes in at least twenty four hours before the deadline.
- Any side business or freelance work. Written CEO approval, every time. No freelance work with an ORIGIN client, ever.
- A password or a credential. Only through the company password manager via the company admin. Never over WhatsApp, email, Asana or a screenshot.
Source: Register tab 13 rows 5, 8, 11 and 13
Marwan Arban signs every contract
This is the simplest rule in the company and the one people most often get wrong. Marwan Arban signs every contract. His signature is the only authorised one. There is no delegation and there is no value threshold, so a small agreement is signed exactly the same way a large one is.
Source: Register tab 7 row 10
What the review process changes is depth, not signature. Every contract runs through the legal screener first, which sorts the clauses into three layers. Layer 3 matches ORIGIN defaults and moves. Layer 2 is negotiated within set parameters, with Razan Nafeh on the screening and Elie Alkhawand on the commercials. Layer 1 is a hard stop and goes to the CEO or to counsel before anything returns to the other side. The final version then goes back to Marwan Arban, who checks the versions and the edits, and signs.
Source: Register tab 7 rows 9 and 10; tab 10 row 9
Decisions that need someone else to say yes first
Some calls are not yours even when you are certain. These are the ones you will meet.
- A price below the target for its track. The governing rule and the approval chain live in the register, and the chain differs between client work and partner work. Read the rule, and never quote a number from memory.
- An invoice. Finance cannot issue one until the Head of OS has approved the milestone acceptance the Team Lead reported. The automation routes it for a one tap approval and never issues by itself.
- A supplier cost, a supplier payment, or ad hoc spend such as a subscription or a licence. The Head of OS gate, which Marwan Arban holds while there is no Head of OS.
- A cash run, a payable run, payroll, a tax filing, or moving cash between entities. The CEO gate.
- A credit note. Marwan Arban says yes to each one.
- Any people decision, and any external or legal notification. Always his.
- Anything public that names a client. Read Section 05 of this act before you post, send or publish.
Source: Register tab 4 rows 9 and 11; tab 10 rows 6 and 7; Open items 124 and 126
TO CONFIRM
A full decision matrix is being built and is not settled yet. Three parts are open: the org chart tab of the register is still empty pending the roster, the decision rights table inside the Operation 20-80 plan is Marwan Arban to rule on, and there is no Head of OS, so he holds that gate himself in the meantime. The leadership hiring line was overturned on 9 September 2026 and is open. Until he rules, treat the list above as what is settled, and treat anything outside it as a question rather than a rule.
Source: Open items 28, 126, 131 and 135; register tab 10 row 7
When you are not sure whose call it is
Ask. The cost of asking is one message. The cost of guessing is a client, a margin or a contract.
Start with your line manager. If the answer is not found in the moment, it does not die in the chat: it becomes a ticket, and a ticket has an owner and a closing comment that states the fix. If an issue you are working on is still unsolved after thirty minutes, raise the ticket yourself rather than waiting to be asked. Section 04 of this act shows you how tickets work.
Source: Register tab 15 row 77; Marwan Arban ruling of 30 July 2026, ticket escalation and view rules
One test settles most of these cases. Ask whether the thing you are about to do can be undone. If it leaves ORIGIN, changes a price, touches money, names a client in public, or commits the company to another party, it is not yours alone. Everything else, do it and log it.