All acts · Act 06
🛡️How we protect the work
From the signed proposal to the collected invoice.
01Why client onboarding comes firstWhat we set with a client before the work begins5 min02The kickoff conversationThe first meeting, and the seven points we state plainly5 min03The clauses that protect the engagementSix ideas in every contract, and three rules for every team member5 min04From delivered work to an invoiceFive steps, their owners, and where the chain breaks5 min05Collection, and three words for moneyWho makes sure an invoice is paid, and how ORIGIN counts money4 min06What is not healthyThe habits that feel like service, and where an engagement loses value5 min07CSAT and customer successHow we measure a client's satisfaction, and who keeps the client5 min
When you have read all 7 sections
The quiz draws 20 questions from this act, with 90 seconds each and no going back. You need 90%, which is 18 of 20. Three attempts, at least 24 hours apart, and the questions change each time.
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